shipping & returns

we currently only ship aluux products within australia & new zealand.

orders are processed and dispatched as soon as reasonably practicable after your order has been placed. delivery timeframes are estimates only and may vary depending on your location, the delivery service and circumstances outside of our control.

once your order has been dispatched, you will receive tracking information where available.

please ensure your delivery address is accurate and complete when placing your order. aluux is not responsible for additional delivery costs, delays or failed delivery resulting from incorrect or incomplete address information provided at checkout.

if your order appears to be lost, significantly delayed or damaged during delivery, please contact us as soon as possible so we can investigate the issue with the relevant delivery provider.

returns & refunds

aluux does not offer returns, refunds or exchanges for change of mind.

before purchasing, please ensure you have selected the correct product and are satisfied that it is suitable for your intended use.

this does not affect your rights under the australian consumer law.

damaged, faulty or incorrect items

if your aluux product arrives damaged, faulty, defective or is not what you ordered, please contact us as soon as possible with details of the issue and, where appropriate, photographs of the product and packaging.

we will assess the issue and, where required under the australian consumer law, provide an appropriate remedy. depending on the circumstances, this may include a repair, replacement, refund or other suitable remedy.

please do not dispose of or modify a product that you believe is faulty or damaged before contacting us, as we may need to inspect it to determine the appropriate resolution.