terms & conditions
last updated: 13 september 2026
these terms and conditions apply to your use of the aluux website and your purchase and use of products from aluux.
by using this website or purchasing a product from us, you agree to these terms and conditions. if you do not agree with these terms, please do not use the website or purchase our products.
1. about aluux
aluux creates and sells designed objects intended for use within the home.
all product descriptions, images, dimensions and other information provided on this website are intended to give an accurate representation of our products. however, minor variations may occur due to manufacturing processes, materials, finishes and photography.
2. purchasing products
when you place an order through our website, you are making an offer to purchase the selected product at the price displayed at checkout.
an order is not considered accepted until payment has been successfully processed and we have confirmed your order.
we reserve the right to refuse or cancel an order where there is a genuine error in pricing, product information, stock availability or where we reasonably believe an order has been placed fraudulently.
if we cancel an order after payment has been received, you will receive a full refund for the cancelled order.
3. pricing and payment
all prices displayed on the website are in australian dollars unless otherwise stated.
prices may change from time to time. any price change will not affect an order that has already been accepted and paid for.
payment must be completed at checkout using the payment methods made available through our website.
4. product use
our products must be used only for their intended purpose and in accordance with any instructions provided with the product or on our website.
the aluux incense holder is designed for incense sticks with a diameter of no more than 2.5 mm. incense sticks must fit securely within the holder.
when using incense, always place the product on a stable, heat-resistant and non-flammable surface and keep it away from flammable materials.
never leave burning incense unattended.
keep burning incense and the product out of reach of children and pets.
aluux is not responsible for damage, injury or loss resulting from misuse of the product, use outside its intended purpose, failure to follow safety instructions or use of unsuitable incense.
5. incense and fire safety
burning incense involves an inherent risk of fire and heat.
you are responsible for ensuring that incense is used safely and appropriately.
the incense holder is designed to collect ash from incense sticks, but it should not be treated as a fireproof or fire-prevention device.
do not touch the product while it is hot and allow it to cool completely before handling, cleaning or storing it.
6. intellectual property
all content on this website, including product designs, photographs, graphics, logos, text, illustrations and other materials, is owned by or licensed to aluux unless otherwise stated.
you may not reproduce, copy, modify, distribute, sell or commercially exploit any aluux content or product design without our prior written permission.
7. website use
you agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security or functionality of the website.
you must not attempt to gain unauthorised access to the website, its systems or any information belonging to aluux or other users.
8. third-party services
our website may use third-party services to process payments, provide website functionality, manage shipping or support other aspects of our business.
these services may have their own terms and conditions and privacy policies. aluux is not responsible for the independent operation or policies of third-party services.
9. shipping
shipping information, delivery estimates and conditions are outlined in our shipping & returns policy.
delivery timeframes are estimates only and may be affected by circumstances outside of our control.
please ensure that the delivery address supplied at checkout is accurate. aluux is not responsible for delays or failed delivery resulting from incorrect or incomplete address information supplied by you.
10. returns, refunds and faulty products
aluux does not offer returns, refunds or exchanges for change of mind.
however, nothing in these terms excludes, restricts or modifies your rights under the australian consumer law.
if a product is faulty, damaged, defective or does not match the product you ordered, please contact us so that we can assess the issue and provide an appropriate remedy where required by law.
depending on the circumstances, a remedy may include a repair, replacement, refund or other appropriate solution.
11. consumer guarantees
our products come with guarantees that cannot be excluded under the australian consumer law.
where a product fails to meet a consumer guarantee, you may be entitled to a remedy depending on the nature and severity of the problem.
nothing in these terms is intended to exclude, restrict or modify any rights or remedies available to you under the australian consumer law.
12. limitation of liability
to the maximum extent permitted by law, aluux is not liable for loss or damage resulting from the misuse of our products, failure to follow product instructions, use of products for purposes for which they were not designed, or circumstances outside our reasonable control.
nothing in these terms limits any liability or consumer guarantee that cannot legally be limited or excluded under applicable law.
13. changes to these terms
we may update these terms and conditions from time to time.
any updated terms will be published on this website and will apply from the date they are published.
14. governing law
these terms and conditions are governed by the laws of victoria, australia.
any disputes arising in connection with these terms or your use of the website will be subject to the applicable laws and courts of victoria, australia.
15. contact
if you have any questions regarding these terms and conditions, your order or an aluux product, please contact us through the contact details provided on our website.
by using the aluux website or purchasing an aluux product, you acknowledge that you have read and agreed to these terms and conditions.